Information We Collect

We collect different types of information depending on how you interact with our services. Here's what we gather and why it matters.

Personal Information You Provide

When you sign up for our services or contact us, we collect information you voluntarily share:

• Name, email address, and phone number for account creation and communication
• Company details and business information for tailored analysis services
• Payment information processed through secure third-party providers
• Communication preferences and subscription choices
• Any information you include in messages or support requests

Automatically Collected Data

Like most websites, we automatically collect certain technical information when you visit:

• IP address and general location information
• Browser type, device information, and operating system
• Pages visited, time spent, and navigation patterns
• Referring website and search terms used to find us
• Session data and cookies for functionality and analytics

How We Use Your Information

Every piece of information we collect serves a specific purpose. We don't use your data for anything beyond what's necessary to provide and improve our services.

We occasionally send service updates and educational content related to financial analysis. You can opt out of marketing communications anytime while still receiving essential service notifications.

Your Privacy Rights

Under Australian privacy law, you have significant control over your personal information. These aren't just theoretical rights — we've built systems to make them practical and accessible.

To exercise any of these rights, contact our Privacy Officer using the details at the top of this page. We'll respond to your request within 30 days and verify your identity before processing.

Data Security and Protection

Security isn't just a checkbox for us. We've implemented multiple layers of protection because your financial data deserves serious safeguarding.

Technical Safeguards

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your information internally
• Secure backup systems with encrypted off-site storage
• Continuous monitoring for suspicious activity or breaches

Organizational Measures

Our team members receive regular privacy and security training. Access to personal information is strictly need-to-know, and we maintain detailed logs of who accesses what data and when. Staff sign confidentiality agreements that extend beyond their employment.

Data Sharing and Third Parties

We don't sell your personal information. Period. But we do work with carefully selected service providers who help us deliver our services. Here's who we share with and why.

Service Providers We Work With

• Payment processors for secure transaction handling (they never see your full payment details)
• Cloud hosting services that store data in Australian data centers
• Email service providers for sending communications and updates
• Analytics platforms that help us understand how our service is used
• Customer support tools for managing inquiries and assistance requests

Each third party signs agreements requiring them to protect your data with the same standards we maintain. They can only use your information for the specific purposes we authorize.

Legal Disclosures

We may disclose your information when required by Australian law, court orders, or government requests. We'll notify you about such requests unless legally prohibited, and we'll only share the minimum information necessary.

Data Retention and Deletion

We don't keep your information longer than necessary. Our retention periods balance your privacy rights with legal requirements for financial services.

How Long We Keep Different Data Types

• Account information: Retained while your account is active plus 7 years for financial records
• Transaction records: 7 years as required by Australian tax and financial regulations
• Support communications: 3 years for quality assurance and dispute resolution
• Analytics and usage data: Anonymized after 24 months and retained indefinitely for research
• Marketing communications: Until you unsubscribe, then deleted within 30 days

When you close your account, we delete or anonymize your personal information within 90 days, except where retention is legally required. Financial transaction records must be kept for 7 years under Australian law, but we'll mark them as inactive and restrict access.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our website work properly and improve your experience. You have control over most of these.

Essential Cookies

These keep you logged in, remember your preferences, and ensure the site functions correctly. They're necessary for the service to work, so they can't be disabled.

Analytics Cookies

We use analytics to understand which features are most useful and where people struggle. This data is aggregated and anonymized. You can opt out through your browser settings.

Managing Cookie Preferences

Most browsers let you refuse cookies or alert you when sites request them. Keep in mind that disabling certain cookies may affect your ability to use some features of our service.

Children's Privacy

Our services are designed for businesses and professionals. We don't knowingly collect information from anyone under 18 years old. If you're a parent who believes we've inadvertently collected information about your child, please contact us immediately and we'll delete it.

International Data Transfers

Your data is primarily stored in Australian data centers. When we do use international service providers, we ensure they meet Australian privacy standards through contractual agreements and compliance certifications.

Some of our service providers operate globally, which means your information might be processed in other countries. But they're required to provide equivalent protection regardless of location.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website at least 30 days before the changes take effect.

We encourage you to review this policy occasionally to stay informed about how we protect your information. The "Last Updated" date at the top indicates when the most recent changes were made.

Complaints and Disputes

If you have concerns about how we handle your personal information, we want to hear about it. Contact our Privacy Officer first — we'll investigate and respond within 30 days.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're an independent authority that investigates privacy complaints.